1. Information
Shipping takes place after receipt of the order and is processed within working hours (Mon-Fri 9:00-18:00). The shipping times are individual for each item and can be found in the information from the checkout. This is due to the fact that your item may have to be made by hand (for example, when ordering candles).
By default, goods can only be shipped to the countries listed below. Your order will be shipped by DHL. The respective shipping costs and delivery times can be found in the table below.
If you would like us to ship to another country, please send us an e-mail (info@studiomavea.com) before placing an order, stating the item, quantity and delivery address with the country and corresponding zip code. We will then inform you shortly whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner in advance about the shipping options and costs.
2. Shipping costs & delivery times
Please note: The processing time required to prepare the order for dispatch is not included in the delivery time.
| ZIELLAND: |
LIEFERZEIT: |
PREIS: |
KOSTENLOSER VERSAND AB: |
| Belgium |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Bulgaria |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Denmark |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Germany |
1-3 Werktage |
5,99€ |
ab 75€ Bestellwert |
| Estonia |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Finland |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| France |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Greece |
6-8 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Ireland |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Island |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Italy |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Croatia |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Lettland |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Latvia |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Luxembourg |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Malta |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Netherlands |
1-3 Werktage |
6,99€ |
ab 75€ Bestellwert |
| Austria |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Poland |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Portugal |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Romania |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
Sweden
|
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Slovakia |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Slovenia |
3-5 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Spain |
4-6 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Czech Republic |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
| Hungary |
2-4 Werktage |
16,49€ |
ab 150€ Bestellwert |
|
|
|
|
|
|
|
|
For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.
3. Information on returns
If you are not satisfied with your order, you have the option of returning the goods to us within 14 days. Please note that this only applies to items that are not custom-made for you. For example, if you order a handmade candle that is individually made for you, this product is excluded from the right of withdrawal if the original seal on the packaging has been removed.
We can only take back the goods if they are unused and show no signs of wear. We cannot refund dirty or damaged goods!
Return costs
The buyer bears the return costs. All returns must be announced in advance by e-mail (info@studiomavea.com).
4. Payment information:
I. For shipments within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise specified in the respective product description:
Credit card
Sofort
PayPal
Google Pay
Apple Pay
II. for shipping outside Germany
For deliveries abroad, we offer the following payment options, unless otherwise specified in the respective product description:
Credit card
PayPal
Google Pay
Apple Pay
III Detailed information on the individual payment options
1. credit card
Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express, Maestro.
2. instant & Klarna invoice
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
Immediately: Your account will be debited immediately after placing the order.
Invoice: The payment period is 14 days from dispatch of the goods/ticket/ or, in the case of other services, the provision of the service. You can find the terms and conditions for purchase on account for deliveries to Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/userGeneral information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy for Germany/Austria.
3. paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - “purchase on account” or “installment payment” via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), as part of the payment processing. The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - “purchase on account” or “installment payment” via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method.The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. Further data protection information, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.
4 Google Pay
If you choose the “Google Pay” payment method from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), payment will be processed via the “Google Pay” application on your mobile device running at least Android 4.4 (“KitKat”) and equipped with an NFC function by charging a payment card stored with Google Pay or a payment system verified there (e.g. PayPal). To approve a payment via Google Pay of more than €25, your mobile device must first be unlocked using the verification measure set up in each case (e.g. facial recognition, password, fingerprint or pattern).
For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, will be passed on to Google. Google then transmits your payment information stored in Google Pay to the source website in the form of a unique transaction number, which is used to verify that a payment has been made. This transaction number does not contain any information about the real payment data of your means of payment stored with Google Pay, but is created and transmitted as a uniquely valid numerical token. For all transactions via Google Pay, Google only acts as an intermediary for processing the payment process.
The transaction is carried out exclusively in the relationship between the user and the source website by debiting the payment method stored with Google Pay.
If personal data is processed during the described transfers, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.
Google reserves the right to collect, store and evaluate certain transaction-specific information for each transaction made via Google Pay. This includes the date, time and amount of the transaction, merchant location and description, a description of the goods or services purchased provided by the merchant, photos that you have attached to the transaction, the name and email address of the seller and buyer or the sender and recipient, the payment method used, your description of the reason for the transaction and, if applicable, the offer associated with the transaction.
According to Google, this processing is carried out exclusively in accordance with Art. 6 para. 1 lit. f GDPR on the basis of the legitimate interest in proper accounting, the verification of transaction data and the optimization and functional maintenance of the Google Pay service.
Google also reserves the right to merge the processed transaction data with other information that is collected and stored by Google when using other Google services.
The Google Pay terms of use can be found here:
https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Further information on data protection at Google Pay can be found at the following Internet address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
5 Apple Pay
If you opt for the “Apple Pay” payment method from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment will be processed via the “Apple Pay” function of your device operated with iOS, watchOS or macOS by debiting a payment card stored with “Apple Pay”. Apple Pay uses security functions that are integrated into the hardware and software of your device to protect your transactions. To authorize a payment, you must therefore enter a code that you have previously specified and verify it using the “Face ID” or “Touch ID” function on your device.
For the purpose of payment processing, the information you provide during the ordering process, together with information about your order, will be forwarded to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to process the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number and a transaction-specific, dynamic security code to the source website to confirm the success of the payment.
If personal data is processed during the described transfers, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 para. 1 lit. b GDPR.
Apple stores anonymized transaction data, including the approximate purchase amount, the approximate date and time and whether the transaction was successfully completed. This anonymization completely excludes any personal reference. Apple uses the anonymized data to improve “Apple Pay” and other Apple products and services.
If you use Apple Pay on your iPhone or Apple Watch to complete a purchase that you have made via Safari on your Mac, the Mac and the authorization device communicate via an encrypted channel on the Apple servers. Apple does not process or store any of this information in a format that can be used to identify you. You can disable the ability to use Apple Pay on your Mac in your iPhone settings. Go to “Wallet & Apple Pay” and deactivate “Allow payments on Mac”.
You can find further information on data protection with Apple Pay at the following Internet address: https://support.apple.com/de-de/HT203027
